SHIPPING UPDATE: Orders to be safely delivered as normal. Yay!

Shipping & Returns

In an effort to reduce environmental impact we do not include paper invoices with online orders. Order confirmations and shipping confirmations received by email will effectively act as your purchase receipt.

It is the responsibility of the buyer to ensure all information provided is accurate. Lollybands is not responsible for miss-shipments due to inaccurate shipping information provided by the buyer.

Where Do We Ship?

Currently, we ship within South Africa  

Estimated Delivery Times

Delivery times provided are estimations and are not guaranteed. They will always be reported in business days, unless explicitly stated otherwise.

Shipment processing times are generally within two to five (2-5) business days of order placement. In the event of a processing delay caused by unexpected circumstances beyond our control, notification may not be provided as shipments will be processed as quickly as possible (i.e. inclement weather, holiday delays, etc.).

Following order placement, you will receive an ‘order confirmation’ email. Orders are then processed for shipping by our team between two and five (2-5) business days following order placement. An email will be sent following your order being processed for shipping by our team.

Please note that all arrival times listed are ESTIMATES ONLY and once in the hands of the shipping service selected, arrival times are out of our control and effectively in the hands of the courier service. Holidays and an influx of order quantities can cause additional delays in arrival.  

We commit to doing everything we can to ensure your order arrives in a timely manner, but cannot be held responsible for circumstances that remain out of our control including but not limited to courier / postal delays, incorrect shipping information provided by the buyer, or inclement weather.

Shipping Charges

Shipping charges consist of the total amount of shipping costs.

Order Tracking

Once your order has been fulfilled you will receive an email confirming it has shipped. Please note, tracking is only provided on orders shipped outside of Durban areas. If your order includes tracking a tracking number, this will be sent to your contact number or email provided once it has shipped.

Refused Shipments

We do our best to ensure your hair accessories arrive in perfect condition. However, in the unlikely event that your order arrives in a damaged condition, please accept the delivery and contact kayla@lollybands.co.za so we can get you sorted.  

Redirecting Your Order

Please ensure your shipping address is correct. We cannot redirect orders once they ship. Sorry!

Order Cancellation or Changes

We start processing your order as quickly as possible to ensure it arrives to you in a timely manner. Due to this we may be unable to make changes or cancel your order once it is placed. In the event a cancellation or change request is necessary, please contact us by email immediately at kayla@lollybands.co.za and we will do our best to accommodate your request.

RETURNS

It’s important to us that you are happy with your Lollybands hair accessories and scrunchies. Don’t hesitate to let us know if you are not satisfied by contacting kayla@lollybands.co.za.

Returns

Hair accessories purchased on our website, not including sale items can be returned within 30 days of the shipping date. Scrunchies and hair accessories must be returned unwashed, unworn and in their original condition. Product condition is left to the discretion of Lollybands. Once received and product is deemed free of any damage, a refund will be issued to the original method of payment used to make your purchase. Refunds can take up to seven (7) business days to show up following the date they are issued. Shipping charges are ineligible for refund.  

Please note that we are not responsible for damages resulting from shipping, washing, or wear. Customers are responsible for any charges associated with shipping unless the reason for return is determined to be our error.

Hair accessories purchased from a retailer or other website must be returned to that seller directly.

For returns we recommend you use your own trackable and insured shipping method. Please mail your return to the following address. Lollybands is not responsible for shipping fees or lost returns.

Lollybands, Attn: Kayla Blizard (Order #: ______), 79 Emberton Estate, 90 Ashley Dr, Everton, Gillitts, 3625

Please allow 2 – 3 weeks for processing. You will receive an email notification once your return has been processed. Orders will be refunded in the currency and method of payment used at time of purchase.

Exchanges

We are not able to process exchanges for online orders.  

 

Last updated: 23 January 2020

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